Responsible Gaming

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Gamble for entertainment

Casino games are games of chance. Outcomes are determined by the rules and random results of each game, and no strategy can guarantee a win. Previous results do not change the likelihood of future results. You should only gamble with money you can afford to lose and should never treat gambling as an investment, income source or solution to financial problems.

Before you play, consider whether gambling fits comfortably within your budget and available time. Set a clear spending limit for each session and decide how long you intend to play. Once your limit or time has been reached, stop playing. Taking regular breaks can make it easier to remain aware of your behaviour and avoid making decisions based on frustration, excitement or the desire to recover losses.

Practical ways to stay in control

• Create a gambling budget that is separate from money needed for rent, bills, food, savings, debt repayments and other essential expenses.
• Set deposit, spending or loss limits where these tools are available, and choose limits before you begin playing.
• Set a time limit for each session and use reminders to help you finish on time.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Do not chase losses by increasing stakes or continuing to play after reaching your budget.
• Avoid borrowing money, using credit for gambling or selling belongings to fund play.
• Keep gambling separate from other leisure activities so it does not become your main way to relax or socialise.
• Review your gambling regularly and be honest about how much time and money you spend.

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Recognising signs of concern

Gambling can become difficult to manage for some people. A problem may develop gradually, and it is not always obvious to the person gambling or to those around them. A single sign does not necessarily mean that someone has a gambling problem, but several signs together may indicate that a pause or professional support is appropriate.

• Spending more money or time gambling than you intended.
• Trying to win back losses by gambling more often or placing larger bets.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Hiding gambling activity, transactions or losses from family or friends.
• Borrowing money, missing payments or using essential funds to continue playing.
• Gambling to escape stress, loneliness, anxiety, sadness or other difficult feelings.
• Neglecting work, study, relationships, health or everyday responsibilities.
• Making repeated attempts to stop or cut down without being able to do so.
• Feeling guilt, regret or distress after gambling, but continuing the same pattern.
• Selling possessions or seeking new credit because of gambling losses.

If any of these signs sound familiar, consider stopping play and speaking with someone you trust. You do not need to wait until gambling has caused serious financial, personal or emotional harm before seeking help. Early support can make it easier to understand what is happening and decide on practical next steps.

A simple self-check

Ask yourself whether gambling is taking more time or money than planned, whether you feel in control when you play, and whether your gambling is affecting your relationships, work, study, finances or wellbeing. It may also help to keep a private record of deposits, losses, time spent playing and how you feel before and after a session. A written record can make patterns easier to identify.

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Tools and steps for safer play

Depending on the features available on your account, safer gambling tools may help you manage your activity. These can include deposit or spending limits, session reminders, activity statements, temporary breaks and account closure or self-exclusion options. Availability, settings and processing arrangements may vary. Please review the information shown in your account and contact the relevant support channel if you need help using a tool.

Consider taking a break

A temporary break can provide time to review your gambling and decide whether you want to return. During a break, avoid replacing online gambling with other gambling activities. If you believe you need more than a short pause, consider requesting account closure or self-exclusion. When you request a restriction, do not attempt to open another account or use another person’s account to continue playing.

Protect your account and finances

• Keep your login details private and do not allow another person to use your account.
• Use available account controls and review your activity and transaction history regularly.
• Do not allow another person to deposit, withdraw or gamble on your behalf.
• Consider asking your bank or payment provider whether gambling transaction controls are available to you.
• Remove stored payment methods if they make it easier to deposit impulsively.
• Talk with a trusted person about your limits if you find it difficult to maintain them alone.

If you are under the legal gambling age, do not use the service. Parents, carers and household members should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or devices.

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Getting help and contacting us

If gambling is causing concern, free and confidential help may be available through gambling support services in Australia. These services can provide information, counselling and practical guidance for people who gamble, as well as family members and friends affected by someone else’s gambling. You can search for an appropriate service in your state or territory, or use recognised Australian gambling-help resources such as Gambling Help Online.

You can also speak with your general practitioner or another qualified health professional, particularly if gambling is connected with stress, anxiety, depression, alcohol or other concerns. If you feel at immediate risk of harming yourself or someone else, contact emergency services or seek urgent support in your area.

Our support team can provide general information about available account controls, breaks and account restrictions. We cannot provide financial or medical advice, and we cannot guarantee that a particular tool will resolve gambling-related harm. If you are concerned about your gambling, stop playing first and seek independent support.

Our commitment

Lucky Ones Casino aims to provide clear information about safer gambling and to promote play within reasonable personal limits. Responsible gaming is a shared responsibility. We encourage you to make informed decisions, use available controls and ask for help whenever gambling stops feeling enjoyable or manageable. This information is general in nature and does not replace professional, financial or legal advice.