Betting Rules

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1. General betting conditions

These rules apply to bets placed through the Lucky Ones Casino website or any other betting channel made available to eligible customers. A separate set of rules may apply to a particular sport, event, game, competition or market. If a specific rule conflicts with a general rule, the specific rule for that market or product will normally apply.

You must be legally permitted to gamble in the place where you are located and must satisfy all applicable age, identity and account requirements. You are responsible for checking whether the services are available to you before placing a bet. Lucky Ones Casino may restrict, suspend or decline access where required by law, regulation, security procedures or internal risk controls.

You must use your own account and provide information that is accurate, current and complete. An account must not be shared, sold, transferred or used by another person. You must keep your login details secure and notify the operator through the available account or support process if you believe your account has been accessed without permission.

Acceptance of bets

A bet is not accepted until it has been recorded by the betting system and a confirmation is displayed or otherwise made available in your account. A request to place a bet is not, by itself, proof that the bet has been accepted. You should check your bet history and account information after placing a bet and report any apparent error as soon as possible.

Lucky Ones Casino may refuse, limit, cancel or void a bet where this is permitted under the applicable rules. This may include circumstances involving a technical error, incorrect price, incorrect market information, suspected fraud, account misuse, a breach of these rules or a legal or regulatory requirement.

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2. Placing and checking bets

Before confirming a bet, check the selection, market, odds or displayed return, stake, bet type and any other information shown on the confirmation screen. You are responsible for ensuring that the information is correct before submitting the bet. Once accepted, a bet generally cannot be changed or withdrawn unless a cancellation or cash-out feature is expressly offered and the relevant conditions permit its use.

• Only bets confirmed in the account or betting system are treated as accepted bets.
• A bet may be rejected if the account has insufficient available funds or if the selected market is no longer available.
• The minimum and maximum stake for a market may vary and will be shown where applicable.
• Displayed odds, prices and potential returns may change before a bet is confirmed.
• Any bet placed after an event or outcome has started may be subject to specific in-play rules.
• You should retain your bet confirmation and review the final settlement in your account history.

Bet types and combinations

The available bet types may include single bets, combination bets and other products described on the website. The rules for each bet type may differ. For example, a combination bet may require more than one selection to be successful, while a single bet may depend on one selection only. The applicable product or market information will explain how a particular bet is calculated.

Selections that cannot be combined, are incompatible or are affected by a market restriction may be rejected or adjusted by the betting system. Where a bet includes multiple selections, the settlement of one selection may affect the treatment of the other selections. Always review the bet slip and any displayed terms before confirming.

In-play betting

In-play betting carries a higher risk of delay between an event occurring and information being displayed or a bet being processed. Prices can change quickly, and a bet may be accepted at a different price from the one first requested. Some markets may be suspended while important action is taking place. The market rules and bet confirmation determine whether an in-play bet has been accepted.

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3. Results, settlement and corrections

Bets are settled using the official result or source identified in the applicable market rules. Where no specific source is stated, settlement will be based on reliable official information reasonably available to the operator. A result may be amended if an official governing body changes or corrects it in accordance with its rules.

If an event is postponed, abandoned, interrupted, cancelled or otherwise affected, the relevant market rules will determine whether the bet stands, is carried forward, is settled on the available result or is void. Different rules may apply to different sports, competitions, games and market types. Customers should review the rules shown for the particular market rather than relying on a general assumption.

1. The applicable event or market rules are used to determine the settlement outcome.
2. A selection may be declared void where the required event does not take place or the market cannot be fairly settled.
3. Where a selection is void in a combination bet, the remaining selections may be treated under the rules for that bet type.
4. A bet settled in error may be corrected, including where an incorrect result, price or calculation was used.
5. If a correction changes your account balance, the balance may be adjusted to reflect the correct settlement.

Incorrect prices and obvious errors

An obvious error may include a clearly incorrect price, line, handicap, market description, result or calculation. If a bet is accepted because of an obvious error, Lucky Ones Casino may correct the bet or void it in accordance with the applicable rules. This does not affect bets that were placed honestly where no obvious error occurred, subject to the operator's rights under the Terms and Conditions.

Dead heats and tied outcomes

Where two or more participants share a relevant placing or outcome, a dead-heat or tied-outcome rule may apply. In that situation, the stake or return may be calculated on the basis described in the specific market rules. The treatment can vary according to the product, so the rules attached to the relevant market should be checked before placing a bet.

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4. Accounts, payments and disputes

Bets are generally placed using funds available in your account. You must not deposit or wager money that you cannot afford to lose. Account balances, deposits, withdrawals and betting activity may be subject to verification, transaction checks and applicable legal requirements. A withdrawal or account transaction may be delayed while required checks are completed.

Promotional offers, bonuses or special betting products may have additional conditions. Those conditions will apply where they are clearly provided with the relevant offer. If an offer condition conflicts with these general Betting Rules, the specific offer condition will apply to that offer, provided it is lawful and properly disclosed.

Technical issues

Internet connections, devices, payment services and software can occasionally fail or operate slowly. You should not assume that a bet has been accepted because you clicked a button or because a page appeared to load. Check your account history before attempting to place the same bet again. If a technical issue causes a duplicated, incomplete or incorrectly recorded transaction, it may be investigated and corrected under the applicable rules.

Queries and complaints

If you believe a bet has been recorded, settled or displayed incorrectly, review the bet details and raise the issue through the available customer support or account assistance process. Include the relevant bet reference, date, market and a clear description of the issue. Investigations may require account verification and a review of system records. A decision may be reconsidered where new information or an identifiable error is provided.

These rules do not remove any rights you may have under applicable Australian consumer protection law. Nothing on this page is intended to encourage excessive gambling or to limit a right that cannot lawfully be excluded.

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5. Responsible and fair betting

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and consider setting time, deposit or wagering limits where those tools are available. Never chase losses, borrow money to gamble or bet when you are distressed, tired or under the influence of alcohol or other substances.

• Only gamble with money you can afford to lose.
• Take regular breaks and keep track of the time and money you spend.
• Do not increase your stake to try to recover previous losses.
• Use available safer-gambling tools, including limits, reminders or account restrictions.
• Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
• Contact an appropriate Australian gambling support service or health professional if you need confidential assistance.

Lucky Ones Casino may apply safer-gambling measures, including account restrictions, verification requests, temporary suspensions or account closure where appropriate. You may also be able to request a break or self-exclusion through the available account processes. Any self-exclusion or restriction should be treated seriously, and you must not attempt to bypass it by creating or using another account.

These Betting Rules may be updated from time to time to reflect changes to products, systems, law or regulatory requirements. The version published on the website at the time of your bet will generally apply, unless a later correction is required by law or to address an error. You should review the current rules before placing future bets.