Privacy Policy

1

Information we may collect

To provide an online gambling service, Lucky Ones Casino may handle information that identifies you, relates to your account or records how you use the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make when using the site.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential details, contact information, username and account preferences. We may also keep records of communications with you, including support requests, messages, complaints and information you provide when asking for help.

Identity and verification information

We may request documents or other information needed to confirm your identity, age, location or eligibility to use the service. This can include identification documents, information used to verify those documents and details connected with account security checks. Verification information may also be used to help prevent fraud, impersonation, money laundering and other prohibited activity.

Payments and transactions

We may record deposits, withdrawals, wagers, gaming activity, account balances, payment method details and related transaction information. Payment providers may process some payment information directly. We may receive information needed to confirm a transaction, manage your account, respond to payment queries and meet applicable requirements.

Device, technical and usage information

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, dates and times of access, referral information and information about how you interact with the site. This information helps us operate, secure and improve the website.

2

How we use information

Personal information is used for purposes connected with providing and managing the casino service. We aim to collect and use information that is relevant to those purposes and to handle it in a way that is consistent with this Privacy Policy.

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to enquiries, requests and complaints.
• Confirming identity, age and account details where checks are required.
• Detecting, preventing and investigating fraud, security incidents, prohibited behaviour and attempts to misuse the service.
• Monitoring activity to support the safety, integrity and proper operation of the website.
• Maintaining, testing, troubleshooting and improving website performance and functionality.
• Sending service messages about your account, transactions, security, changes to the website or other important operational matters.
• Sending marketing communications where permitted and where you have provided the relevant consent or preference.
• Meeting legal, regulatory, tax, accounting, risk-management and responsible gambling obligations that apply to the service.
• Protecting the rights, property and security of Lucky Ones Casino, players and other users.

Where information is used for marketing, you can change your preferences or withdraw consent. Withdrawing marketing consent does not affect the lawfulness of marketing sent before your request and does not stop important service or account communications.

Sharing information

Information may be shared where reasonably necessary to provide the service, complete a transaction, carry out verification, maintain security or meet legal obligations. This may include sharing relevant information with payment services, identity and verification providers, technology and hosting providers, customer support providers, professional advisers, fraud prevention services and competent authorities where required or permitted.

Service providers may process information on behalf of Lucky Ones Casino and may only receive information relevant to the services they provide. We do not intend to disclose more information than is reasonably necessary for the applicable purpose. Information may be processed or stored in Australia or another country, depending on the systems and providers used to operate the website.

3

Security, storage and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and procedures for handling security events. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should also protect your login details and contact support promptly if you suspect unauthorised access.

Access to personal information is limited to people and providers who need it for an authorised business, service, security or legal purpose. Information may be combined with other account or transaction records where this is needed to administer the service, complete checks or investigate activity.

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Changes to this policy

This Privacy Policy may be updated when our services, systems, practices or legal obligations change. The latest version will be made available on the website. You should review it from time to time so you remain aware of how information may be handled. Where appropriate, we may provide additional notice about significant changes.

4

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data records placed on your device that can help the website remember settings, keep sessions working, understand how the site is used, improve performance and support security. Some cookies may be necessary for core account or website functions, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work as intended, and some preferences may need to be set again. Your browser may also provide information about cookies and allow you to remove stored cookies.

Requests about your personal information

Depending on the circumstances and applicable privacy requirements, you may ask to access personal information held about you, request correction of information that is inaccurate or incomplete, request deletion of your data, or withdraw consent to marketing. Some requests may be subject to identity checks, legal exceptions, technical limitations or record-keeping requirements. Deleting information may not be possible where records must be retained for a period required by law or where information is needed to establish, exercise or defend a legal claim.

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@luckyonescasino-aud.com. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may ask you to confirm your identity before acting on a request. This helps protect your information from unauthorised disclosure or changes.

You can also use available account settings to update certain details or manage marketing preferences. Transactional, security and other essential service messages may still be sent when needed to operate your account or protect you. If you believe your personal information has been handled incorrectly, contact the email address above so the matter can be reviewed.